I named the award after an old Rodney Dangerfield routine; and yes, I am that old. He complained that no one ever appreciated him, and all he ever wanted was for someone to say, “Hey, Rodney” and give him the okay sign.

Our idea of this is a small, simple recognition that any team member can give to any other team member for doing a good job. Physically, it’s a 4 ¼” x 5 ½” three-part form that a team member gives out; giving a copy to the other member, a copy to me, and tacking a copy to the lunchroom wall for everyone to see. The giver checks off a reason at the top and writes a few sentences to give us all the details.

One-of-These recognitions can be given for things that are a big deal, such as Joe fixing a hot tub at someone’s house at 5:00 PM on Christmas Eve, or Patrick going to Hudson with no notice on his day off (in the middle of work for Pat’s Pool Service, his own small business) to patch a leaking pool. It has been awarded for displays of compassion and morality, especially for situations like when Mark noticed a woman in the store who seemed a bit disoriented. Guessing that she was diabetic; he offered her candy and soda, and remained with her until she recovered. These could be for everyday occurrences, like Steve finishing warehouse cleaning early so he can help the teenagers clean the store before they go home, or the other Steve working in the rain to get the display pools opened before he goes back to college.

Mostly, it’s the little things; the “thank you” and admiration for a hard job done well that adds up on a daily basis. It’s the oil that lubricates the teamwork you see everyday here. It’s a big reason why we all seem to enjoy each other.

In an average month, we could have 40-50 of them tacked up on the lunchroom wall. A big month is 70-80!

At the end of the month, I’ll take time at team meeting to announce how many awards people received, read the best ones, and award my favorite a gift certificate to a local restaurant. Then the remainder all go into a drawing for someone to win another gift certificate.

Notice that these are not management-to-employee awards, they are truly peer-to-peer awards. They are my single favorite part of our entire company. It’s not the idea, the look, the awards ceremony, or the gift certificates that I love. It’s the way that our team members use them to honor their fellow team members for doing a great job. It’s not about the gift certificate winners. It’s about reading 50 or 60 of them at once; towards the end of the month. It’s not even necessarily about who’s receiving them. Sometimes gratifying to see who’s giving them.

That being said, we do keep a list of recent certificate winners next to register one, and listed below. If you really want to know what it’s all about, though, ask us to let you into the lunchroom (if it’s not lunchtime) to read them up on the wall.

February 28, 2007. Shortest month of the year, slowest month of the year. 56 Awards: 14 for exceptional customer service. 21 people received at least one, out of only 26 people working this month. On May 31st we had 96 awards covering the entire wall and we ran out of thumb tacks.

 

2015 Winners

Month Owner’s Choice Drawing Winner
January Patrick M. Patrick M.
February Jennifer S. Paul M.
March Cliff C. Tod B.
April Joe C. Thomas S.
May Stephanie B. Kenneth D.
June Rebecca M. Rebecca M.
July Joe C. Kristine B.
August Sarah M. Sarah M.
September Allison J. Tod B.
October Corey B. Paul M.
November Mia H. Jon G.
December Jim B. Kristine B.

 

2014 Winners

Month Owner’s Choice Drawing Winner
January Jim B. Mia H.
February Corey B. Landon K.
March Joe C. Jim B.
April Andrew S. Anne-Marie B.
May Joe C. Joe C.
June Anne-Marie B. Rebecca M.
July Anne-Marie B. Rebecca M.
August Mia H. Jonathan G.
September Tod B. Jake P.
October Corey B. Joe C.
November Patrick M. Allison J.
December Joe C. Joe C.

 

2013 Winners

Month Owner’s Choice Drawing Winner
January Joe C. Ann A.
February Jen S. Anne-Marie B.
March Kristine B. Joe C.
April Anne-Marie B. Roz D.
May John W. Josh N.
June Kenny D. Tod B.
July Sidney N. Julia C.
August Sarah M. Sean M.
September Mia H. Corey B.
October Seth D. Sarah M.
November Paul M. Tod B.
December Andrew M. Joe C.

 

2012 Winners

Month Owner’s Choice Drawing Winner
January Rose G. Rose G.
February Jen S. Joe C.
March Joe C. Victor F.
April Mia H. Tod B.
May Anne-Marie B. Corey B.
June Jeremy S. Mia H.
July Stephanie B. Stephanie B.
August Patrick M. Rebecca M.
September Landon K. Seth D.
October Joe C. Anne-Marie B.
November Stephanie B. Victor F.
December Patrick M. Patrick M.

 

2011 Winners

Month Owner’s Choice Drawing Winner
January Seth D. Jim B.
February Victor F. Jim B.
March Jen S. Roz D.
April Samantha P. Ann A.
May John W. Joe C.
June Joe C. Trina B.
July Landon K. Josh N.
August Mia H. Corey B.
September Anne-Marie B. Stephanie B.
October Anne-Marie B. Landon K.
November Ann A. Ann A.
December Tod B. Tod B.

 

2010 Winners

Month Owner’s Choice Drawing Winner
January Ann A. Mimi G.
February Katie W. Seth D.
March Anne-Marie B. Kerri O.
April Joe C. Mia H.
May Josh N. Seth D.
June Patrick M. Tod B.
July Joe C. Karen B.
August Trina B. Stephanie B.
September Stephanie B. Rose G.
October Paul M. Joe C.
November Mia H. Tod B.
December Patrick M. Paul M.

 

2009 Winners

Month Owner’s Choice Drawing Winner
January Joe C. Maria P.
February Maria P. Joe C.
March Jen S. Anne-Marie B.
April Stephanie B. Justin D.
May Patrick M. Mia H.
June Trina B. Patrick M.
July Stephanie S. Joe C.
August Dalton M. Patrick M.
September Anne-Marie B. Victor F.
October Jim B. Anne-Marie B.
November Victor F. Victor F.
December Maria P. Victor F.

2008 Winners

Month Owner’s Choice Drawing Winner
January Victor F. Adrianne L.
February Mimi G. Joe C.
March Adrianne L. Roz D.
April Joe C. Dalton M.
May Victor F. Victor F.
June Trina B. Anne-Marie B.
July Anne-Marie B. Victor F.
August Roz D. Seth D.
September Patrick M. Justin D.
October Jim B. Victor F.
November Joe C. Mimi G.
December Annr-Marie B. Trina B.

2007 Winners

Month Owner’s Choice Drawing Winner
January Patrick M. Stephen B.
February Joe C. Joe C.
March Adrianne L. Nikki M.
April Jim B. Anne-Marie B.
May Ann A. Patrick M.
June Anne-Marie B. Trina B.
July Justin D. Nikki M.
August Benjamin R. Victor F.
September Veronica R. Maria P.
October Joseph D. Tod B.
November Patrick M. Mimi G.
December Joe C. Adrianne L.

2006 Winners

Month Owner’s Choice Drawing Winner
January Patrick M. Dan B.
February Anne-Marie B. Sherrie D.
March Joseph C. Michael M.
April Patrick M. Nikki M.
May Elizabeth T. Stephen B.
June Victor F. Katrina B.
July Victor F. Victor F.
August Nikki M. Evan T.
September Veronica R. Sherrie D.
October Joseph C. Steven M.
November Joseph C. Veronica R.
December Katrina B. Joseph C.

2005 Winners

Month Owner’s Choice Drawing Winner
January Stephen B. Elizabeth T.
February Greg F. Greg F.
March Cynthia N. Mimi G.
April Joseph C. Daniel P.
May Patrick M. Stephen B.
June Stephen B. Sherrie D.
July Jessica W. Ryan F.
August Elizabeth T. Eric S.
September Elizabeth T. Mimi G.
October Victor F. Victor F.
November James B. Elizabeth T.
December Cynthia K. Elizabeth T.

2004 Winners

Month Owner’s Choice Drawing Winner
January Joseph C. Robert C.
February Anne-Marie B. Jacob W.
March Joseph C. Mark G.
April Sherri D. Julie T.
May Joseph D. Elizabeth T.
June Joseph D. Ryan F.
July Tom S. Anne-Marie B.
August Mimi G. Cynthia K.
September Greg F. Tom S.
October Tod B. Cynthia N.
November James B. James B.
December Greg F. Tod B.

2002 Winners

Month Owner’s Choice Drawing Winner
January Jason A. L. Tim L.
February Gage O. Cindy G.
March Anne-Marie B. Rich B.
April Patty B. Jen S.
May Pierre R. Mike G.
June Jim B. Joseph C.
July Emily W. Taylor F.
August Elizabeth T. Patty B.
September Tom S. Joseph C.
October Mark G. Jonathon R.
November Nikki M. Jacob W.
December Amanda L. Mimi G.

2001 Winners

Month Owner’s Choice Drawing Winner
January Elizabeth T. Taylor F.
February Patrick M. Joseph C.
March Rob R. Rob R.
April Anna P. Anna P.
May Rob R. Rich B.
June Jason A.L. Rich B.
July Christy J. Taylor F.
August Elizabeth T. Rob. R.
September Joseph C. Pam C.
October Rob R. Rob R.
November Joseph C. Jen S.
December Pam C. Pam C.

 

“We felt extremely comfortable due to no pushy salespeople. All questions were answered and Mimi spent as much time with us as we needed. We declined shopping around because of this.”
Anonymous

“Thanks for your service and smiles. Quality and reputation does a business make but mostly it’s the people who sell the wares. Obviously, you know this.”
Pam