A look behind the scenes at our internal notes, events, jokes, comments. Plus the occasional wisdom or pontification. Generally written by Dennis, unless we noted otherwise.

March 18, 2017

►    Happy Birthday to Ann A. on Monday, March 20. ►    Customer Feedback:  Customer Anne M., from Brookline, NH rated her general shopping experience as Excellent.  Did any of our team members do an unusually good job?  “Both members excellent.”  Sales help, operations people, and product performance were all rated Excellent.  “Left us alone to […]

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March 11, 2017

►    Customer Feedback:  A anonymous customer rated their general shopping experience as Excellent.  “Kristine was extremely helpful, accommodating, and patient.  Excellent service that made our experience highly positive.”  Did any of our team members do an unusually good job?  “Kristine” ►    Advertising, promotions, weekly specials, and sales continue from last week:  “Patty O’Furniture Sale” ► […]

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March 4, 2017

►    Customer Feedback:  A customer from Franklin, NH rated their general shopping experience as Excellent.  “Very attentive staff, not pushy.”  Did any of our team members do an unusually good job?  “Stephanie and Mia explained everything clearly.”  Sales help and product performance were rated Excellent.  “Kind, knowledgeable, polite – not pushy.  Great pool tables.”  Communication […]

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February 25, 2017

►    Customer Feedback:  Customer Michelle J. from Bow, NH rated her general shopping experience last May or June with us, as Good.  “Wasn’t as much to choose from as I had expected.”  Did any of our team members do an usually good job?  “The woman who checked me out was very nice.”  Sales help and […]

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February 18, 2017

►    Expect it to be a busy shopping day on Monday, February 20:  Presidents Day, people expect sales. ►    Customer Feedback:  Customer Richard B. from Methuen, MA rated his general shopping experience with us as Excellent.  “The team was very attentive to our request.  Took the time to learn what we were looking for.”  Did […]

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February 11, 2017

►    The Automatic Pool Cleaner Comparison signs have been updated for the new model cleaners.  Note that several of the new cleaners have better warranties, smart-phone remote control, top-loading access, and an extra-fast rotating brush for much better cleaning. ►    Customer Feedback:  A customer  from Litchfield, NH rated their general shopping experience with us as […]

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February 4, 2017

►    Customer Feedback:  Customer Lindy E. from Goffstown, NH rated her general shopping experience with us as Excellent.  “Excellent customer service – Stephanie and Patrick listened to our needs.”  Did any of our team members do an usually good job?  “Overall customer service was far better than we received elsewhere.  In general, all team members […]

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January 28, 2017

►    The new Game Table sale includes some very good prices; especially on a few tables that Mia wants to get off the floor. A few pool tables are going on a special Floor Model sale; also so that Mia can make room for the next floor re-arrange.  Want to make more money?  Spend a […]

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January 21, 2017

►    Happy Birthday to Anne-Marie on Tuesday the 24th, and Happy Ten Year Anniversary to Ann A. on Wednesday, the 25th. ►    Customer Feedback:  A Service & Repair Report Card was received from customer George D. of Merrimack, NH.  He rated us Excellent on all points.  “Patrick’s efforts were truly excellent.  From pre-sales discussions through […]

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January 14, 2017

►    Customer Feedback:  A Service & Repair Report Card was received from customer Pamela A. of Billerica, MA.  She rated us Excellent on all points.  “Patrick and team were very accommodating to our schedule and the challenge of ‘we have a dog so need to know when you’ll be there’!” ►    New advertising starts Sunday, […]

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