A look behind the scenes at our internal notes, events, jokes, comments. Plus the occasional wisdom or pontification. Generally written by Dennis, unless we noted otherwise.

February 25, 2017

►    Customer Feedback:  Customer Michelle J. from Bow, NH rated her general shopping experience last May or June with us, as Good.  “Wasn’t as much to choose from as I had expected.”  Did any of our team members do an usually good job?  “The woman who checked me out was very nice.”  Sales help and […]

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February 18, 2017

►    Expect it to be a busy shopping day on Monday, February 20:  Presidents Day, people expect sales. ►    Customer Feedback:  Customer Richard B. from Methuen, MA rated his general shopping experience with us as Excellent.  “The team was very attentive to our request.  Took the time to learn what we were looking for.”  Did […]

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February 11, 2017

►    The Automatic Pool Cleaner Comparison signs have been updated for the new model cleaners.  Note that several of the new cleaners have better warranties, smart-phone remote control, top-loading access, and an extra-fast rotating brush for much better cleaning. ►    Customer Feedback:  A customer  from Litchfield, NH rated their general shopping experience with us as […]

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February 4, 2017

►    Customer Feedback:  Customer Lindy E. from Goffstown, NH rated her general shopping experience with us as Excellent.  “Excellent customer service – Stephanie and Patrick listened to our needs.”  Did any of our team members do an usually good job?  “Overall customer service was far better than we received elsewhere.  In general, all team members […]

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January 28, 2017

►    The new Game Table sale includes some very good prices; especially on a few tables that Mia wants to get off the floor. A few pool tables are going on a special Floor Model sale; also so that Mia can make room for the next floor re-arrange.  Want to make more money?  Spend a […]

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January 21, 2017

►    Happy Birthday to Anne-Marie on Tuesday the 24th, and Happy Ten Year Anniversary to Ann A. on Wednesday, the 25th. ►    Customer Feedback:  A Service & Repair Report Card was received from customer George D. of Merrimack, NH.  He rated us Excellent on all points.  “Patrick’s efforts were truly excellent.  From pre-sales discussions through […]

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January 14, 2017

►    Customer Feedback:  A Service & Repair Report Card was received from customer Pamela A. of Billerica, MA.  She rated us Excellent on all points.  “Patrick and team were very accommodating to our schedule and the challenge of ‘we have a dog so need to know when you’ll be there’!” ►    New advertising starts Sunday, […]

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January 7, 2017

►    We finished the year ahead of last year, by .0788% (yes, less than 1/10 of 1%).  But that still makes it our best year ever!  Increases were in Patio Furniture, Bar Furniture, Billiards, Grills, and Awnings.  Down was everything else – though spas were down by less than the big spa sale in November […]

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December 31, 2016

►    Customer Feedback:  Customer Carolyn B. from Dracut, MA rated her general shopping experience with us as Excellent.  “There was no pressure.”  Did any of our team members do an usually good job?  “Patrick – there was no pressure, he was helpful and pleasant.”  Sales help, operations, communication, and product performance were all rated Excellent.  […]

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December 24, 2016

►    Remember, we close at 3:00PM on Christmas Eve and New Year’s Eve.  Getting that wrong can seriously upset a customer who can’t pick up their lay-away Christmas present. ►    Customer Feedback:  A Service & Repair Report Card was received from customer Ellie & Ron D. from Merrimack, NH.  They rated us Excellent on all […]

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