A look behind the scenes at our internal notes, events, jokes, comments. Plus the occasional wisdom or pontification. Generally written by Dennis, unless we noted otherwise.

April 22, 2017

►    Customer Feedback:  Customer Karen W. from Bedford, NH rated her general shopping experience as Excellent.  “Great customer service and nice layout to store.  Cleanliness and children’s play area made shopping less stressful with kids.”  Did any of our team members do an unusually good job?  “Yes, Allison J. went above and beyond finding additional chaises […]

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April 15, 2017

► Events during the next couple of weeks: April 22: Ryan, Amber, Ally, Jack, Morgan, and Eric have their one-year Anniversary: Have some anniversary cake in the coffee shop while supplies last. April 26: Pool School 202 ~ Easy Pool Opening, 7:00 PM – 8:30 PM. April 29: Patrick has his twentieth Anniversary: Have some […]

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April 8, 2017

►    Customer Feedback:  Customer Sally C. from Milford, NH rated her general shopping experience as Excellent.  Did any of our team members do an unusually good job?  “I think they all do well.”  Sales help, operations people, and product performance were all rated Excellent.  She would recommend us to a friend.  What do we do […]

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April 1, 2017

►    Events during the next couple of weeks:          April 1:  April Pre-Seasonal Pool Supply Sale begins.          April 1:  Spring store hours start:  Mon – Fri 10-8, Sat 10-5, Sun 11-5          April 1: Jim has his fifteenth Anniversary:  Have some anniversary cake in the coffee shop while supplies last.          April 8: Stephanie’s […]

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March 25, 2017

►    Happy First Anniversary, and a big Thank You to Ally and Amber on Tuesday, March 28, and to Jack on Wednesday. ►    Customer Feedback:  Customer R.L., from Bedford, NH rated their general shopping experience as Excellent.  “Good selection and helpful staff.  Found just what we wanted.”  Did any of our team members do an […]

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March 18, 2017

►    Happy Birthday to Ann A. on Monday, March 20. ►    Customer Feedback:  Customer Anne M., from Brookline, NH rated her general shopping experience as Excellent.  Did any of our team members do an unusually good job?  “Both members excellent.”  Sales help, operations people, and product performance were all rated Excellent.  “Left us alone to […]

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March 11, 2017

►    Customer Feedback:  A anonymous customer rated their general shopping experience as Excellent.  “Kristine was extremely helpful, accommodating, and patient.  Excellent service that made our experience highly positive.”  Did any of our team members do an unusually good job?  “Kristine” ►    Advertising, promotions, weekly specials, and sales continue from last week:  “Patty O’Furniture Sale” ► […]

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March 4, 2017

►    Customer Feedback:  A customer from Franklin, NH rated their general shopping experience as Excellent.  “Very attentive staff, not pushy.”  Did any of our team members do an unusually good job?  “Stephanie and Mia explained everything clearly.”  Sales help and product performance were rated Excellent.  “Kind, knowledgeable, polite – not pushy.  Great pool tables.”  Communication […]

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February 25, 2017

►    Customer Feedback:  Customer Michelle J. from Bow, NH rated her general shopping experience last May or June with us, as Good.  “Wasn’t as much to choose from as I had expected.”  Did any of our team members do an usually good job?  “The woman who checked me out was very nice.”  Sales help and […]

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February 18, 2017

►    Expect it to be a busy shopping day on Monday, February 20:  Presidents Day, people expect sales. ►    Customer Feedback:  Customer Richard B. from Methuen, MA rated his general shopping experience with us as Excellent.  “The team was very attentive to our request.  Took the time to learn what we were looking for.”  Did […]

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