A look behind the scenes at our internal notes, events, jokes, comments. Plus the occasional wisdom or pontification. Generally written by Dennis, unless we noted otherwise.

October 14, 2017

►   THANK YOU THANK YOU to Joe for 25 years working here on Saturday October 14th. ►    Jeff Y. from Greenfield, NH said that his recent shopping experience with us was excellent because of “great sales staff and takes time with customers”.  He said Kristine did an unusually good job, “We have purchased patio set, […]

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October 7, 2017

►    Ryan B. from Amherst, NH said this about his recent experience with us, “Kristine – she was incredibly knowledgeable and very patient answering our questions”.  Ryan also said that NONE of the employees he interacted with did a bad job, and that our sales help, operations people, and general communication are good.  He said […]

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September 30th

►   Events during the next couple of weeks:        October 1:  Winter Store hours start:  Mon, Tues, Wed 10:00 AM – 6:00 PM, Thurs, Fri 10:00 AM – 8:00 PM, Sat 10:00 AM – 5:00 PM, Sun 12:00 PM – 5:00 PM.        October 7: Happy Birthday Ally:  Free birthday cake in the coffee shop, […]

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September 23, 2017

►   From Anne-Marie: We’ve added a wireless scanner, keyboard and mouse to Register 1 for a trial before we change out all the other registers.  I’d like to know how you like it, and if the battery in the scanner holds a charge adequately.  We’ve also replaced our Sonicwall, which is our firewall to protect […]

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September 16, 2017

►    Get together for a pizza party for Stephanie, on Thursday September 21st, at 8:00 PM, here at the store.  Please RSVP to Dennis so we can plan. ►    Customer Feedback:  Cynthia M. of Amherst, NH sent us this feedback in September of 2016:  Her general shopping experience was excellent because of “friendly, knowledgeable salespeople”.  […]

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September 9, 2017

►   Events during the next couple of weeks: September 16: Happy Birthday to Andrew:  Free birthday cake in the coffee shop, while supplies last. September 20: Pool School 303 – Above Ground Pool Closing, 7:00 PM – 8:30 PM September 23: Happy Birthday Erica: FREE birthday cake in the coffee shop, while supplies last. September […]

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September 2, 2017

►    Customer Feedback:  Jennifer S. of Raymond, NH was referred by a furniture store so she “came in for a patio set and found one.  Not much of a selection but it’s end of season”.  She had this to say of the team member she worked with, “can’t remember her name but she did a […]

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August 26, 2017

►   Events during the next couple of weeks: August 25-27: Giant Tent Sale! August 26:     Happy Birthday to Jim:  Free birthday cake in the coffee shop, while supplies last. August  30:     Pool School 304 ~ Inground Pool Closing, 7:00 PM – 8:30 PM. September 2: August Clearance Sale ends at 5:00 PM today. […]

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August 19, 2017

►   Happy Birthday to Jim on Monday, August 21st! ►    Customer Feedback:  Bruce M. of Bennington says, “The week before Labor Day weekend (of course!) I noticed that the pool filter pump has failed.  The filter and pump were already installed when we bought our house in 1993, so they were ancient.  I called Seasonal […]

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August 12, 2017

►    Customer Feedback:  Joe D. of Nashua, gave an excellent in general shopping  experience, “Always find employees helpful and professional”.  Joe put, “A former employee help us in a Pool Table purchase and gave us great advice and service”.  Joe’s response to a team member doing a bad job, “Hasn’t happen yet, and we have […]

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