A look behind the scenes at our internal notes, events, jokes, comments. Plus the occasional wisdom or pontification. Generally written by Dennis, unless we noted otherwise.

December 9, 2017

►      There were 28 One of These Awards for November:  9 for customer service.  Finalists were Patrick, Joe, Jim, and Ryan (twice).  Owner’s Choice was Jim and the Drawing winner was Joe.  Congratulations to all. ►     We got an email from Pam M. about her experience needing help winterizing her inground pool.  She says, “I […]

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December 2, 2017

►      We received a report card from an anonymous customer who spoke about his general shopping experience as “excellent”. They commented that the staff had compassion for an unfortunate situation, and did have some laughs (no one was hurt so we could laugh).   They went on to say that Patrick did an unusually good job […]

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November 25, 2017

►      Jim S., who sent in last week’s Report Card, also gave us a Service and Repair Report Card.  He had Tod out to do a safety cover installation for him and was extremely pleased with the results.  He gave us Excellent scores across the board – from how the initial call was handled to […]

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November 18, 2017

►      The Santa’s Rebate is being extended!  Not the time to get it (ends Saturday December 2) but the time to get the table installed.  We are putting Santa’s Rebate Extended signs on the rebate signs, to allow 10 more days to install – or unlimited days after January 2. ►      Jim S. from Hollis, […]

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November 11, 2017

►      We got a Report Card back from Denise T. of Manchester, NH.  Denise says her shopping experience with us was excellent in every way; she gave high ratings for general experience, sales help, operations, communication, and our products!  She gave Stephanie extra high ratings, with her knowledge of everything we sell.  Denise did have […]

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November 4, 2017

►     Happy Birthday to Ryan on Tuesday November 7th. ►      We got a Report Card back from Dodie and Tim D. from Candia, NH.  They said their shopping experience at the store was excellent., and that Patrick did an exceptional job.  They said our sales help and operations people were excellent.  Their only request for […]

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October 28, 2017

►     From Anne-Marie: Please mark your calendar.  The date for our annual Seasonal Wrap Party is Saturday, January 6th, at the Country Tavern Restaurant with games, hot tubs, raffles, and fun at the store after dinner. ►     Ken S. from Nashua, NH recently had Paul do a repair for him on a hot tub that […]

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October 21, 2017

►    Matthew D. from Manchester, NH recently sent in his Seasonal Specialty Stores Report Card.  When asked if any of our members did a particularly good job he replied “Mia – very knowledgeable about pools in general”.  When asked about his general shopping experience, the sales people, the operations people, our communication, and our products […]

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October 14, 2017

►   THANK YOU THANK YOU to Joe for 25 years working here on Saturday October 14th. ►    Jeff Y. from Greenfield, NH said that his recent shopping experience with us was excellent because of “great sales staff and takes time with customers”.  He said Kristine did an unusually good job, “We have purchased patio set, […]

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October 7, 2017

►    Ryan B. from Amherst, NH said this about his recent experience with us, “Kristine – she was incredibly knowledgeable and very patient answering our questions”.  Ryan also said that NONE of the employees he interacted with did a bad job, and that our sales help, operations people, and general communication are good.  He said […]

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