Category: Latest News

►     This week’s report card comes from the Smerekaniczs from New Boston.  They said that their shopping experience was excellent, mostly because Stephanie was so amazing.  They also said that the best thing we could do for our business would...

►     The Whites from Londonderry send us some very positive feedback!  “We love shopping at Seasonal Specialty Stores – there is such a great selection!  Everyone was awesome.  Nobody did a bad job – everyone was great.  You have a...

►     James & Jackie from Westford, MA have this to say about us:  Always professional and efficient.  Sean helped us buy a Saber grill.  Everyone was timely and polite and nobody did an unusually bad job.  We really appreciate the...

►     Kent and Sharon from Milford said their general shopping experience was excellent and stated, “Most helpful people”.  They thought Tod did an unusually good job, our sales help are knowledgeable of the product.  They rated our operations people, communication...

►     John from New Boston sends us this, “I had the privilege of working with Dennis and Patrick.  Your entire staff was excellent and none did a bad job”  He stated this about the sales help, “They were excellent at...

►     Marie from Pelham sends us this, “My shopping experience was good.  I got waited on right away, then he let me look on my own.  Matt, Ann, and Mia all were very nice and returned my calls.  Everyone was...

►     Tracy A. from Groton, MA sent in a service and repair report card, with 10s across the board.  She said, “In every call or visit I have been greeted and assisted with exceptionally friendly, knowledgeable staff.  Patrick has helped...

►     Steven C. sent us this email recently …  “Hi folks,  I just wanted to take a moment and express my thanks to Paul M. for his assistance with my burned out hot tub heater element.  His expertise and clear...

►     Denise C.B. from Groton had this to say about her experience in the store… “Tod was very personal, knowledgeable and spent lots of time with me”.  She stated our sales help was excellent and did not feel we had...

►     This is our last week closing on Wednesdays.  Starting March 1, we are open Monday-Wednesday 10-6, Thursday and Friday 10-8, Saturday 10-5, Sunday 12-5. ►     Lynda L. from Manchester had this to say about her experience in the store…...

►     This week’s report card comes from the Billiards department, from an anonymous source.  This customer said their shopping experience, the sales help, and our operations people were all good.  They said that everyone was “very pleasant and helpful …...

►     Anne-Marie is taking the summer off.  Even worse, she is not coming back.  I am so sad.  So we are advertising for another Office Manager.  Not a replacement – we will never replace Anne-Marie!  But if you know of...

►February 10: Happy February Birthday to Connie and Elaine. Help us celebrate with FREE birthday cake in the coffee shop, while it lasts. February 14: Happy Valentine’s Day! February 19: Presidents’ Day. We are open our normal store hours. March...

► Long-time customers, Tom and Beth M., sent us this email a couple weeks ago, “I have been negligent and not informed you sooner, but we will be missing Tod’s singing, well perhaps that is not accurate … we have...

► Carolyn C. from New Ipswich, NH sent in a Seasonal Service and Repair Report Card after she had Paul do a hot tub repair for her. She gave us 7 out of 10 on how her initial inquiry was...

► There were 16 One of These Awards for December; none for Customer Service. Finalists were: Maggie, Dawson, Mia, Paul, and Anne-Marie. Owner’s Choice was Dawson and the Drawing Winner was Ann. Congratulations to all! ► Laura & Kurt G....

►     Have a great time at the wrap party tonight! Those of you attending will find your entries for the raffle in your mailbox. Each employee attending gets 24 entries for the raffle items. ►     We sent out a Rewards...

►     Jeffrey H. of Merrimack, NH had this to say on his report card for us, “Patrick always exceeds my expectations!  From sales help, to chemical balance, to fixing problems, he is the man”.  Jeffrey says that never in his...

►      Remember:  we close at 3:00 pm on Christmas Eve and New Year’s Eve.  Don’t get this wrong when people call!!  Who is going to keep the store open until 5:00 waiting for someone to pick up their Air Hockey...

►     Steve and Sheryl D. of Nashua sent us a Seasonal Specialty Stores Report Card to let us know about their excellent shopping experience.  They said that everyone is very helpful and knowledgeable and the general sales help was excellent. ...

►      There were 28 One of These Awards for November:  9 for customer service.  Finalists were Patrick, Joe, Jim, and Ryan (twice).  Owner’s Choice was Jim and the Drawing winner was Joe.  Congratulations to all. ►     We got an email...

►      We received a report card from an anonymous customer who spoke about his general shopping experience as “excellent”. They commented that the staff had compassion for an unfortunate situation, and did have some laughs (no one was hurt so...

►      Jim S., who sent in last week’s Report Card, also gave us a Service and Repair Report Card.  He had Tod out to do a safety cover installation for him and was extremely pleased with the results.  He gave...

►      The Santa’s Rebate is being extended!  Not the time to get it (ends Saturday December 2) but the time to get the table installed.  We are putting Santa’s Rebate Extended signs on the rebate signs, to allow 10 more...

►      We got a Report Card back from Denise T. of Manchester, NH.  Denise says her shopping experience with us was excellent in every way; she gave high ratings for general experience, sales help, operations, communication, and our products!  She...

►     Happy Birthday to Ryan on Tuesday November 7th. ►      We got a Report Card back from Dodie and Tim D. from Candia, NH.  They said their shopping experience at the store was excellent., and that Patrick did an exceptional...

►     From Anne-Marie: Please mark your calendar.  The date for our annual Seasonal Wrap Party is Saturday, January 6th, at the Country Tavern Restaurant with games, hot tubs, raffles, and fun at the store after dinner. ►     Ken S. from...

►    Matthew D. from Manchester, NH recently sent in his Seasonal Specialty Stores Report Card.  When asked if any of our members did a particularly good job he replied “Mia – very knowledgeable about pools in general”.  When asked about...

►   THANK YOU THANK YOU to Joe for 25 years working here on Saturday October 14th. ►    Jeff Y. from Greenfield, NH said that his recent shopping experience with us was excellent because of “great sales staff and takes time...

►    Ryan B. from Amherst, NH said this about his recent experience with us, “Kristine – she was incredibly knowledgeable and very patient answering our questions”.  Ryan also said that NONE of the employees he interacted with did a bad...

►   Events during the next couple of weeks:        October 1:  Winter Store hours start:  Mon, Tues, Wed 10:00 AM – 6:00 PM, Thurs, Fri 10:00 AM – 8:00 PM, Sat 10:00 AM – 5:00 PM, Sun 12:00 PM –...

►   From Anne-Marie: We’ve added a wireless scanner, keyboard and mouse to Register 1 for a trial before we change out all the other registers.  I’d like to know how you like it, and if the battery in the scanner...