A look behind the scenes at our internal notes, events, jokes, comments. Plus the occasional wisdom or pontification. Generally written by Dennis, unless we noted otherwise.

August 12, 2017

►    Customer Feedback:  Joe D. of Nashua, gave an excellent in general shopping  experience, “Always find employees helpful and professional”.  Joe put, “A former employee help us in a Pool Table purchase and gave us great advice and service”.  Joe’s response to a team member doing a bad job, “Hasn’t happen yet, and we have […]

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August 5, 2017

►    We have a new purple Pool Tips:  on Leak Detection and Repair.  Going into the Pool Tips Rack, and folder, in the patch kit area. ►    Customer Feedback:  Marc M. of Nashua, gave an excellent in general shopping  experience, “It is well displayed to shop”.  Marc put that Patrick did an unusually good job, “great […]

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July 29, 2017

►    Customer Feedback:  Michael B. of Nashua wrote, “Finally found the right furniture for our porch after 2 years looking.”  “Jeff Taylor help us find what we wanted.”  “Was very knowledgeable.”  No team members did a bad job. Sales help, the operations people, communication, and products were all marked as excellent.  He would also recommend us to […]

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July 22, 2017

►    Customer Feedback:  Paul T. of Chelmsford wrote, he didn’t remember who the technician was, but wanted us to know, “handled install while at work, kept in phone contact.”  “Handled the swap of original purchase as it was wrong.”  “Overall great!”  He gave us, eleven 10’s, two 9’s and two 8’s. ►    Advertising specials and […]

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July 15, 2017

►     Allison is leaving us this week.  We wish her and Shawn the best of luck and health in the future, and look forward to seeing them at the party in August. ►    Customer Feedback:  Brian H. from Nashua, NH has been a customer for 25 plus years, filled out a Seasonal Service and Repair […]

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July 8, 2017

►    Happy birthday to Mia on Friday, July 14. ►    Customer Feedback:  Kap S.  rated their general shopping experience with us as Excellent.  Did any of our team members do an unusually good job?  “Dennis helped me select a pool cleaner.  He did his usual excellent job of presenting the facts in an entertaining way.”  […]

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June 24, 2017

►    Customer Feedback:  Customers Heidi & Sturdy T., of Dublin, NH rated their general shopping experience with us as Excellent.  “Good, knowledgeable sales people.  Allison awesome; Mia was great, they worked well together.”  Did any of our team members do an unusually good job?  “See above.  Allison has superb follow-up, as did Mia.  Very impressive. […]

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June 17, 2017

►    Customer Feedback:  A Service & Repair Report Card was received from customer Laura G. from Mason, NH.  She rated us Excellent on most points.  “I called 3 times for a problem and the person who answered the phone never made my request known until I spoke to a manager.  Kurt and I are extremely […]

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June 10, 2017

►    We have a short Reward$ email going out next week; with a $5.00 coupon with only a $19.00 purchase.  As usual, just follow the rules. ►    Customer Feedback:  Customer Gayle K. from Medfield, MA rated her general shopping experience as Excellent.  “Very helpful sales associates, no pressure, gave me their card… call if and […]

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June 3, 2017

►    Customer Feedback:  An anonymous customer rated their general shopping experience as Excellent.  Sales help, operations people, communication, and product performance were all rated Excellent.  “Knowledgeable and not pushy.”  They would recommend us to a friend.  “Great service – knowledgeable staff – not pushy.” ►    All new specials, sales, and promotions start Sunday, June 4: […]

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