A look behind the scenes at our internal notes, events, jokes, comments. Plus the occasional wisdom or pontification. Generally written by Dennis, unless we noted otherwise.

June 24, 2017

►    Customer Feedback:  Customers Heidi & Sturdy T., of Dublin, NH rated their general shopping experience with us as Excellent.  “Good, knowledgeable sales people.  Allison awesome; Mia was great, they worked well together.”  Did any of our team members do an unusually good job?  “See above.  Allison has superb follow-up, as did Mia.  Very impressive. […]

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June 17, 2017

►    Customer Feedback:  A Service & Repair Report Card was received from customer Laura G. from Mason, NH.  She rated us Excellent on most points.  “I called 3 times for a problem and the person who answered the phone never made my request known until I spoke to a manager.  Kurt and I are extremely […]

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June 10, 2017

►    We have a short Reward$ email going out next week; with a $5.00 coupon with only a $19.00 purchase.  As usual, just follow the rules. ►    Customer Feedback:  Customer Gayle K. from Medfield, MA rated her general shopping experience as Excellent.  “Very helpful sales associates, no pressure, gave me their card… call if and […]

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June 3, 2017

►    Customer Feedback:  An anonymous customer rated their general shopping experience as Excellent.  Sales help, operations people, communication, and product performance were all rated Excellent.  “Knowledgeable and not pushy.”  They would recommend us to a friend.  “Great service – knowledgeable staff – not pushy.” ►    All new specials, sales, and promotions start Sunday, June 4: […]

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May 27, 2017

►    Customer Feedback:  A Service & Repair Report Card was received from customer Susan P. from Litchfield, NH.  She rated us Excellent on all points.  “Paul was friendly and knowledgeable.  We know nothing about our tub, and he instantly knew what we needed and helped us to understand what it would take to get it […]

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May 20, 2017

►    Pool Opening School is Wednesday, May 24.  This is the last chance for a class without paying $150 or so for a private class.  So you would be doing your customers a favor to register them for it. ►    Customer Feedback:  We received the following email from Dave C.: “I hope Dennis knows how […]

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May 13, 2017

►    Big Grill Demonstration on Thursday night, May 18.  While it is an invitation only event for people who purchased grills from us in the past, feel free to invite people who are shopping for a grill right now. ►    Customer Feedback:  We received the following email from Jim B. in Nashua, NH: “I was […]

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May 6, 2017

►    Customer Feedback:  A customer from Bedford, NH rated their general shopping experience as Excellent.  “Excellent because of great customer service – knowledgeable, friendly, patient, and thorough.”  Did any of our team members do an unusually good job?  “Mia was amazing.  And I had previously been in the store and was helped by another blonde […]

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April 29, 2017

►    Events during the next couple of weeks:           April 29:  Patrick has his twentieth Anniversary:  Have some anniversary cake in the coffee shop while supplies last.          April 30:  April Pre-Seasonal Pool Supply Sale ends at 5:00 PM.  Hurry, don’t miss out.          May 1:  Extended store hours start:  Mon – Fri 10:00 AM […]

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April 22, 2017

►    Customer Feedback:  Customer Karen W. from Bedford, NH rated her general shopping experience as Excellent.  “Great customer service and nice layout to store.  Cleanliness and children’s play area made shopping less stressful with kids.”  Did any of our team members do an unusually good job?  “Yes, Allison J. went above and beyond finding additional chaises […]

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